Refund policy

Cancellations

We take cancellations always is the product has not been ship yet. In case of preorders from clothes with specific sizes, we don't accept cancellations once the supplier start production.

Sometimes postal service ask about contact information as phone number or another data. We notify our customers as soon as we need the new information but if it takes more than 2 weeks with no response we'll cancel the shipping.

 

Returns & Refunds

We accept only returns 14 days after receiving the package. The return cost is covered by the customer and need to have a tracking number. We do not accept returns for preorders items or apparels. Refunds of the item cost (not shipping) will be made once the item arrive back in the same conditions as was previously shipped.

In case of returned packages we'll sent a notification and have it store in our workshop for a few months. There is no need to pay again for the item, but shipping is not included.

 

Custom duties

In some cases there will be VAT (value added tax) or other taxes. Customs and/or duties fees are levied by the destination country, and it's responsibility of the addressee to pay them.